Store Manager – Retail PEP(Permanent)

Job Reference Number: PEP-2346
Department: Northern Division – Kwena
Industry: Retail
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Closing Date: 6 February 2026

Job Overview

PEP is looking for a motivated and performance-driven Store Manager to join its Northern Division – Kwena. This permanent role is ideal for a retail professional who thrives in a fast-paced environment and is passionate about customer service, team leadership, and operational excellence.

At PEP, employees are known as Dynamos. Dynamos work hard, take ownership, support one another, and strive to create value-driven retail experiences. Joining PEP means becoming part of a dynamic team that believes in making customers look and feel good while delivering world-class retail solutions.

Purpose of the Position

The primary purpose of this role is to lead and manage a retail store team to achieve key business performance indicators (KPIs). This includes driving sales growth, maintaining cost efficiency, managing stock and administration, reducing risk and stock loss, and ensuring consistently high store standards aligned with the PEP brand.

Key Responsibilities

• Drive sales performance by delivering excellent customer service and maintaining world-class store standards.
• Ensure effective stock management, including merchandising, replenishment, and promotional execution.
• Maintain a positive and accountable store culture that supports stock loss prevention, cash handling, and security procedures.
• Control operational costs by promoting efficiencies in line with PEP’s low-cost business culture.
• Ensure all store administration is completed accurately and in accordance with company policies and procedures.
• Lead, motivate, train, coach, and develop a high-performing team of Dynamos.
• Take accountability for team performance management, including goal setting and continuous improvement.
• Maintain high standards of health, safety, housekeeping, and store presentation at all times.

Minimum Job Requirements

• Grade 12 (Matric).
• Proficiency in English (verbal and written).
• Relevant tertiary qualification in business, retail management, or a related field will be advantageous.
• Ideally 1–2 years’ experience in a retail environment, preferably in a supervisory or leadership role.
• Computer literacy, including Microsoft Office and/or Google GSuite, will be an advantage.

Required Attributes and Competencies

• Strong passion for retail and delivering a world-class customer experience.
• High levels of integrity, accountability, and commitment.
• Excellent interpersonal, communication, and leadership skills.
• Proven managerial ability, including planning, organising, leading, and controlling store operations.
• Ability to work effectively under pressure in a fast-paced retail environment.
• Willingness and flexibility to work retail hours, including weekends and public holidays.

Additional Information

• Internal Development Pool candidates will be given preference.
• PEP is committed to employment equity and equal opportunity in the workplace.
• If you do not receive feedback within four (4) weeks of the closing date, please consider your application unsuccessful.